Module 7 Journal Entry

What was your easiest accomplishment during this week's internship?

What was your hardest accomplishment during this week's internship?

The easiest accomplishment during this week's internship is getting the hang of the monitoring the Reports Inbox.  That is the main responsibility I have as an intern for Todd.  In this capacity I am also handling support tickets that go out to another company for when our servers go down since they are physically housed at a center in Tacoma. I wrote an SOP on the procedures for the Reports Inbox, so in that process I gained a better understanding as a side benefit.

The hardest accomplishments during this week’s internship is figuring out where else I can be of value for the company.  The problem is that I still have only a surface level of understanding of what goes on with C4.  To borrow Todd’s favorite phrase: “I don’t know what I don’t know.” The other side of the problem is that Todd is still getting to know me and what my skills are. We only meet for 30 minutes to an hour, and we fill that time with busy tasks that need to be addressed or processes that he can share with me.  In fact I still have skills that are emerging as this Winter quarter continues and I learn and absorb more from both the classroom and with my internship.

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